Summary: The Plex PDF desktop application and online converter handle documents differently. Desktop features may process documents locally. When you use the online conversion service, the PDF you select is uploaded for processing and may be sent to a third-party conversion provider so we can return the converted file.
Wenx Studio LTD. ("Plex PDF", "we", "us", or "our") operates the Plex PDF desktop application and the website at https://plexpdf.wenxstudio.ai (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By using Plex PDF, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide to Us
- Purchase Information: When you buy a license, our payment processor collects your name, email address, billing address, and payment details. We do not store full credit card numbers on our servers.
- Online Conversion Files: When you choose the online converter, we receive the PDF you upload, basic file information such as file name and size, and the resulting converted file.
- Contact Form Submissions: When you contact us, we collect your name, email address, and the content of your message.
- Support Requests: Information you voluntarily provide when requesting technical support.
1.2 Information Collected Automatically
- Device Information: Operating system version, device model, and hardware specifications necessary for license validation and compatibility checks.
- Application Usage Data: Feature usage statistics (e.g., which tools are used, frequency of use), anonymized and aggregated to improve our product. This does NOT include the content of your PDF documents.
- Crash and Error Reports: Diagnostic information when the application encounters an error, including stack traces and system state. No document content is included.
- License Validation: We periodically validate license keys to verify legitimate use. This involves sending an encrypted license token to our servers.
- Website Analytics: Our website uses standard analytics tools (page views, referrer URLs, browser type) to understand visitor behavior and improve the site.
1.3 How Document Content Is Handled
- Desktop Features: Features described as local processing handle document content on your device.
- Online Conversion: The PDF you explicitly select is uploaded for processing. It may be shared with a third-party conversion provider to perform the requested conversion and return the output file.
- Other Personal Files: We do not scan or access files you have not selected for use with Plex PDF.
- Keystrokes or Screen Activity: We do not log keystrokes or record your screen.
2. How We Use Your Information
| Purpose | Data Used |
|---|---|
| License activation and validation | License key, device ID |
| Processing payments | Name, email, payment info (via payment processor) |
| Providing online document conversion | The PDF you upload, file metadata, conversion task information, and converted output |
| Product improvement | Anonymized usage statistics, crash reports |
| Customer support | Contact information, support request details |
| Legal compliance | As required by applicable law |
| Communication | Email for transactional notices (purchase receipts, license expiry, critical updates) |
5. Data Retention
| Data Type | Retention Period |
|---|---|
| License and purchase records | Duration of license + 7 years (tax/legal requirement) |
| Support tickets | 2 years after resolution |
| Online source and converted documents | Temporarily retained as needed to process the conversion and provide the download. Contact support for the current retention period. |
| Anonymized usage data | Indefinitely (cannot be tied to an individual) |
| Crash reports | 1 year |
| Website analytics | 26 months |
6. Data Security
- Encryption in Transit: Data transmitted between the application or website and our servers is encrypted using TLS 1.2+.
- Desktop and Online Processing: Local desktop features process documents on your device. The online converter transmits the PDF you select for remote processing.
- Access Controls: Internal access to personal data is restricted to authorized personnel on a need-to-know basis.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
California Residents (CCPA): You have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.
EU/EEA Residents (GDPR): Our legal basis for processing is your consent and our legitimate interest in providing and improving the Service.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Children's Privacy
Plex PDF is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in Canada, the United States, or other countries where our servers or service providers are located. By using Plex PDF, you consent to such transfers. We ensure appropriate safeguards are in place for cross-border data transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date, and displaying a notice within the Plex PDF application. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Information
| [email protected] | |
| Mailing Address | Wenx Studio LTD., 5970 Clinton Street, Burnaby, BC V5J 2M5, Canada |
| Response Time | We aim to respond within 2 business days |